General
· Have knowledge of hotel, and hotel services with hours of operation for all departments’
involved and surrounding areas. Have a thorough knowledge of guest rooms including
locations, views, amenities, features, types etc.
· Offer the hotel guests the best possible service through courteous and proper phone
answering script and procedure.
· Be an ambassador by promoting the hotel, restaurant, lounge, gift shops etc.
· Understanding various payment options and procedures of room service.
· Be able to give accurate directions and information regarding the immediate and
metro area.
· Handle all emergencies according to established procedures.
· Ensure all customer complaints are recorded in the Guest Response program in
a timely and professionally manner.
· Ensure all guest experiencing a problem receive an immediate response along
with satisfactory resolved, any promised compensation is delivered and all guest
receive appropriate follow up in a timely and professional manner.
· Ensure all individuals designated for follow up in the MOD report are copied on the
report and any other pertinent information available.
· Each associate is expected to carry out all reasonable requests by management,
which the associate is capable of performing.
Food and Beverage
· Be able to use sales dialogue in selling room service menu, beverages and wines.
· Know culinary terminology.
· Know the gold standard brands.
· Be able to use the room service use records.
· Take all room service orders as outlined in the new hire guide.
· Have full knowledge of Micros and all functions.
Rooms
· Have knowledge of hotel rates, discounts and how to handle each
· Have working knowledge of reservations and PMS procedures. Know cancellation
and walk procedures
· Prepare wake up sheets, record the guest name and room number under the
wake up time requested. Repeat this information to the guest to ensure proper
handling of wake up calls in the morning
· Set wake up clock or input as request as they come in
· Take charges on any calls not received by the accounting system and post in PMS.
Additional Responsibilities
· Handle mail and messages as per outlined procedures
· Attend all scheduled departmental meeting
· Maintain cleanliness and neatness of work area
· Be familiar with and follow all hotel safety and accident prevention procedures
تفاصيل الوظيفة
| 2013-11-21 | تاريخ الإعلان عنها: |
| جدة, المملكة العربية السعودية | منطقة الوظيفة: |
| الخدمات المساندة | الدور الوظيفي: |
| الضيافة/السياحة/السفر | قطاع الشركة: |
المرشح المفضل
| مبتدئ | المستوى المهني: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف الخدمات المساندة في السعودية - بحث عن جميع الوظائف
http://www.bayt.com/ar/job/at%2dyour%2dservice%2dagent%2din%2dsaudi%2darabia%2d2986016/
