Receive the Helpdesk requests via phone, email & Helpdesk portal.
Document, track, and monitor requests / problems to ensure resolution in a timely manner.
Monitor Branch communication lines in case of line down report to STC, create helpdesk ticket and assign to Network Support team.
Provide immediate notification of a major outage or problem so that all parties are aware of the problem and may immediately assist with the resolution.
Resolving Network issues with LAN connectivity, structured cabling with RJ45 cable termination.
Troubleshoot Hardware Problems, Computer Upgrades, Networking setup/Diagnoses, Software Problems, and PC specific Issues.
Upgrade PCs/Desktops from current version of operating systems to future versions of operating system platforms
Install, configure and troubleshoot local printers, Network printers, Switches and other network devices.
Assist Hardware & Network supports Teams for DHL pickup / delivery.
Troubleshoot user application issues and installation/upgrades of new application software.
Good knowledge of IP addressing and TCP/IP networking and Microsoft Office applications.
Monitor and manage WSUS and Antivirus deployment and updates for servers and desktop/laptops.
User and mailbox creation in Active directory (familiarity with OU containers, computer accounts, user accounts, mail archiving), DNS, DHCP services.
Monitor HP Proliant server systems, Cisco IP Telephony system, NAS storages and UPS in the server rooms
Routine visits to Riyadh other Business Units to check the server room HVAC facilities.
Proactive approach with out-of-box thinking for problem solving
Provide support to Branches in Riyadh.
تفاصيل الوظيفة
| 2014-01-23 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| الخدمات المساندة | الدور الوظيفي: |
| شركة توزيع سلع إستهلاكية | قطاع الشركة: |
| 2014-01-01 | تاريخ الالتحاق بالعمل: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| ذكر | الجنس: |
| المملكة العربية السعودية | الجنسية: |
| دبلوم | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف الخدمات المساندة في السعودية - بحث عن جميع الوظائف
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