Description:
The Service Desk Specialist position assists users throughout Saudi Arabia by providing end to end technology support. The primary focus of this role is Desk-side support with secondary Service Desk phone support, client systems and configuration, as well as solution documentation. This position provides local on-site support for Network, Systems and VOIP. In addition, the role acts as lead in larger projects such as operating system upgrades, large moves and new technology roll-outs.
Responsibilities:
• Provide excellent customer service.
• Be an effective team member by demonstrating good communication, collaboration, reliability, accountability, flexibility and commitment.
• Provide first response to IT related issues. Coordinate with staff and IT administrators on systems issues.
• Provide Desktop Support and Service Desk call center phone support. Act as a first line for troubleshooting software applications such as Microsoft Windows Operating Systems, Microsoft Office Professional applications, SAP Client, Spyware and virus intrusion, Internet Explorer, Microsoft Outlook, VPN, Adobe Acrobat, and all other ARASCO standard desktop software. In addition, provide support for ARASCO in-house developed applications.
• Provide computer hardware support. This includes troubleshooting desktop, laptop, thin client, mobile devices, peripherals and printer issues. Coordinate hardware repairs with vendor. Install and configure new and upgraded desktop and laptop computers for both local and remote users.
• With the guidance from our Tier 2/3 support teams, perform on-site Network, patching network data ports, troubleshooting network connectivity and CISCO gateway issues, and installing network hardware if needed.
• Provide user training/education, both one-on-one and in classroom on company standard software products.
• Maintain IT Service Desk systems by logging in, responding to, and closing assigned IT related incident and requests from end users utilizing the our Service Desk application. Ensure proper documentation and solutions of all incidents and changes are entered into Service Desk application in a timely manner.
• Maintain site specific technology inventory. Perform moves/adds/changes.
• Support IT meeting needs (audio/video conferencing).
• Be a subject matter expert in a specific technology area to provide expertise and project coordination to the Service Desk team.
• Coordinator IT activities with the various business departments.
• Must be able to interact with others, including potential customers.
• Provide and maintain documentation of procedures as requested by department supervisor or manager.
• Regular attendance is an essential job function
• Provide backup coverage to Support Administrators, Analysts and Specialists.
• Perform other duties as assigned.
تفاصيل الوظيفة
| 2014-06-24 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| التقني | الدور الوظيفي: |
| زراعة/صيد | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| ذكر | الجنس: |
| الفليبين | الجنسية: |
| دبلوم | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف التقني في السعودية - بحث عن جميع الوظائف
http://ift.tt/1wszPRN
