Manage the following divisions within servicing: customer service, foreclosure, bankruptcy, operations, investor reporting and system administration. Ensure that company policy is adhered to, remittances are generating in a timely fashion and mortgage documents are secured.
*Main duties:
- Manage daily Servicing operations to ensure that all company and investor policies and procedures are followed.
- Maintain the Servicing Manual for SHL and keep it current with relevant laws and regulations.
- Provide customers a welcome package (set of documents) at the time of funding loans.
- Deal with customers who wish to close their account by providing pay-off quotes.
- Manage all customers’ queries through emails, phone call or wolk in customer.
- Work with other departments to ensure the efficient transfer of existing and new loans to the Servicing Department.
- Manage customer contacts, including inbound and outbound calls, letters, SMS and e-mail to achieve service levels.
- Manage the Customer Information File in Daybreak to keep company records current and accurate.
- Manage the collateral (properties), including securing of collateral, release of collateral, foreclosure and sale of collateral.
- Establish and maintain staffing models and budgets to support the goals of the Servicing Department.
- Maintain and develop up-to-date technology within Servicing to achieve continuous improvements to service levels
تفاصيل الوظيفة
| 2014-08-04 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| خدمة العملاء | الدور الوظيفي: |
| خدمات مالية; بنوك; خدمة العملاء | قطاع الشركة: |
المرشح المفضل
| إدارة | المستوى المهني: |
| ذكر | الجنس: |
| المملكة العربية السعودية | الجنسية: |
| بكالوريوس/ دبلوم عالي | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف خدمة العملاء في السعودية - بحث عن جميع الوظائف
http://ift.tt/1o7LHaZ
