he Burberry Service and Productivity team drive a commercial and luxury service culture which delivers sales and profit through a branded, consistent, differentiated customer experience.
This global team consists of four key areas; the Burberry Experience training (our unique customer experience training initiative), Product Training, Service Standards and Retail Productivity analysis.
In the role of Training Manager for the Saudi Arabia region, you will be responsible for coordinating and supporting the delivery of the training throughout the region.
RESPONSIBILITIES:
- Partner with regional and central Service & Productivity teams to ensure all Burberry Experience material is locally appropriate, correctly translated and delivered for the region.
- Ensure product knowledge materials are disseminated appropriately twice a year and as appropriate.
- Partner with Head of Service & Productivity and local HR teams to organize and deliver all New Store Opening training (product, service, procedures and standards) for all new stores in region and On Boarding sessions for new joiners in our stores.
- Monitoring all global Service Standards (including packaging, after-sale service, global policies, store customer service, store customer loyalty related activities, uniforms).
- Partner with store managers and area managers to drive all retail productivity KPI’s
تفاصيل الوظيفة
| 2014-08-27 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| التعليم/التدريب | الدور الوظيفي: |
| بيع بالتجزئة/بيع بالجملة; مبيعات; الموارد البشريّة | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف التعليم/التدريب في السعودية - بحث عن جميع الوظائف
http://ift.tt/1wCf4qn
