Duties & Responsibilities:
- Administration and configuration of IP Contact Center Enterprise IPCCE.
- Administrating and Manage corporate IPT (IVR) the Call Auto attendant, Call count telephone report billing System.
- Administrations of Autonomy E-Talk voice recording system for ITC contact Center.
- Change the Call Center IVR Call Flow for any new modifications.
- Perform operational maintenance of IP contact Center.
- Respond to system ALARMS as they appear in monitoring tools.
- Planning and designing the system upgrading and development.
- Daily calls monitoring (call drops, frequency overlapping and Multi-path losses).
- Monitor and maintain system logs as required for performance evaluation & reports.
- Day by day different level of ICM script changing and adding new services at the existing ICM.
- Monitor and maintain system logs as required for performance evaluation & reports.
- Strategic VOIP / network planning and works with Customer care team to coordinate report generating, and call routing plans of business.
- Plans and manages the support of new technologies, performance, business continuity and reliability.
- Troubleshooting critical systems issues and provides the operation support 24/7.
- Preparation of test plans for testing the various components involved in contact center activity.
تفاصيل الوظيفة
| 2014-04-22 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| التقني | الدور الوظيفي: |
| اتصالات | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| ذكر | الجنس: |
| المملكة العربية السعودية | الجنسية: |
| بكالوريوس/ دبلوم عالي | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف التقني في السعودية - بحث عن جميع الوظائف
http://ift.tt/1eZr25e
