Job Scope:
• Ensure efficient operation of the Spa
• Under the general guidance and supervision of the Spa director ensure the highest standard of customer care and services at all time.
• Promotes the desired work culture around our Standards and the brand ethos
Key Job Responsibilities:
• Overall management of the spa and upkeep of the facilities and equipments
• Assisting the director in recruitment, interview, selection of all spa positions
• Managing multi-cultural staff
• Conducting regularly scheduled staff meetings and training workshops
• Implementing strategic plan for the facilities to exceed the guest expectations
• Developing written policies and procedures of all spa services
• Continuous evaluation of spa menu and service quality to meet client’s needs
• Creating and implementing a spa marketing plan
• Developing the spa business via corporate member schemes and promotions
• Reviewed and approved retail purchase plan, pricing and inventory control
• Conducting facility inspections and the daily operation of the spa
• Supervising and follow up on guest request and comments
• Maintaining a payroll process
• Implementing an effective cost control system
• Organizing individual review for coaching and development
• Promote the Spa by actively organizing internal and external promotional offers
• Encourage the promotion and sale of beauty products in conjunction with beauty treatments
• To take responsibility for products stock and room set up
• Develop and maintain positive links with Therapists/receptionist and spa team
• To assist in review of the annual budget and identify short term objectives to achieve targets
Self Management
• Comply with Resort rules and regulations and provisions contained in the employment handbook
• Comply with company grooming and uniform standards
• Comply with timekeeping and attendance policies
• Actively participate in training and development programs and maximize opportunities for self development
• To maintain the appropriate attitude and physique to reflect and promote the image of Pearl Spa
Customer Service
• Ensure staff have a full understanding of treatments and products
• Demonstrate service attributes in accordance with industry expectations and company standards to include:-
o Being attentive to guests
o Accurately and promptly fulfilling guest requests
o Understand and anticipate guest needs
o Demonstrate a service attitude that exceeds expectations
o Take appropriate action to resolve guest complaints
o Appreciate the dynamic nature of the Spa industry
o Maintain a high level of product and service knowledge about all Spa industry in the region
Health Safety & Security
• Ensure the highest standards of hygiene, cleanliness and tidiness in the Spa and treatment rooms
• Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• Familiarize yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager
تفاصيل الوظيفة
| 2013-11-22 | تاريخ الإعلان عنها: |
| الخبر, المملكة العربية السعودية | منطقة الوظيفة: |
| الإدارة | الدور الوظيفي: |
| الضيافة/السياحة/السفر | قطاع الشركة: |
| US $3,000 | الراتب الشهري: |
| 2014-01-01 | تاريخ الالتحاق بالعمل: |
المرشح المفضل
| إدارة | المستوى المهني: |
| أنثى | الجنس: |
| استراليا; كندا; بريطانيا العظمى; أيرلندا; نيو زيلندا; المملكة المتحدة; الولايات المتحدة | الجنسية: |
| بكالوريوس/ دبلوم عالي | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف الإدارة في السعودية - بحث عن جميع الوظائف
http://www.bayt.com/ar/job/spa%2doperation%2dmanager%2din%2dsaudi%2darabia%2d2986821/
