Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Maximizing sales and service through exceptional customer service. Work towards customer delight and customer satisfaction.
KEY RESPONSIBILITIES
• Maintain excellent customer service standards
• Answer all the customer’s telephone queries
• Make calls to customers to inform them about special promotions or offers
• Maintain database of customers to initiate cross selling activities.
• Communicate and coordinate with internal departments and follow up on customer interactions
• keep records of customer interactions and transactions
• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
• Handle customer complaints, warranty issues, after sales service etc.
• Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time
• Ensure customer service standards of the customer service counter as per company’s standards
• Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time
تفاصيل الوظيفة
| 2015-03-23 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| خدمة العملاء | الدور الوظيفي: |
| بيع بالتجزئة/بيع بالجملة | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| أنثى | الجنس: |
| الفليبين | الجنسية: |
| بكالوريوس | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف خدمة العملاء في السعودية - بحث عن جميع الوظائف
http://ift.tt/1CL2ua2
