The Role:
Responsible of leading a customer care training specialists' team to support the training and development of employees in their assigned function.
The Responsibilities:
* Ensure that the performance of the Customer Service is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectivenes.
* Assessing opportunities for improvement and the need for changes to the QA through DNA & TNA.
* Manage the outsource partner's training & development activities to ensure the maximum alignment among all CS representatives.
* Create and implement training project plans for development of new and revised training programs including resource management and communication plan.
* Sponsor and lead teams to perform internal and cross functional department related projects that may include investigating, analyzing, formulating.
تفاصيل الوظيفة
| 2013-11-14 | تاريخ الإعلان عنها: |
| جدة, المملكة العربية السعودية | منطقة الوظيفة: |
| غيرذلك | الدور الوظيفي: |
| خدمة العملاء | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف غيرذلك في السعودية - بحث عن جميع الوظائف
http://www.bayt.com/ar/job/cs%2dtraining%2dsupervisor%2din%2dsaudi%2darabia%2d2983127/
