Ready to help build Saudi Arabia’s next generation mobile service?
Yes? Great! Because we’re looking for talented, motivated, friendly, honest and enthusiastic go-getters just like you. And together, we’re going to build Saudi Arabia’s next generation mobile service.
Everyone working at Virgin Mobile shares an inspired goal - to make people happy, one phone and plan at a time. That’s our business. Your job will be to help make sure that goal is achieved right here in Saudi Arabia.
Together, we’ll help put the newest and coolest phones in people’s hands and deliver prepaid and postpaid data plans built around their needs, and definitely have a lot of fun doing it.
Why be part of it?
At Virgin, people are our greatest asset. We truly believe that when people are treated with respect and given the freedom to be themselves, everything is possible.
From Virgin Megastores in Dubai, Virgin Mobile, and Virgin Atlantic through to Virgin Galactic we have never stopped believing that with the right people anything is possible.
When you work at Virgin Mobile, you’ll be surrounded by some of the newest and coolest phones, gadgets, people and innovations out there. But remember, all that stuff means little if you lose sight of what really matters: our customers.
After all, technology is for people. And it’s people who inspire us most.
The role of the Back Office (BO) Supervisor is to ensure that 2nd level support for the customer care department is given and that any escalated customer issues are resolved to a satisfactory conclusion. The successful candidate will lead a team of BO Champions and together they will have overall accountability of the telesales/ outbound campaigns as well as collecting, maintaining and archiving of the customer documentation.
Duties and Responsibilities
• Follow up on all customer complaints and queries escalated through customer care front-liners
• Collect, maintain and archive all customer documentation
• Evaluate and ensure the quality of all customer activation forms and supporting documents
• Conduct outbound campaigns, telesales and telemarketing activities
• Maintain customer services standards by responding to all contacts promptly - remaining courteous and professional at all times
• Provide clear and concise responses to all customer non-voice inquiries and complaints
• Ensure all information is accurate in response to the customer
• Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.
• Authenticate and archive customers documentation if required
• Take ownership of customer inquiries and complaints to a satisfactory conclusion
• Refer unresolved queries for further action as necessary by following a pre-defined escalation process
• Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly
• Contribute to overall achievements of required Service Level by maintaining agreed personal targets
• Assist other Virgin mobile business functions as appropriate
تفاصيل الوظيفة
| 2013-11-12 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| خدمة العملاء | الدور الوظيفي: |
| اتصالات | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| دبلوم | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف خدمة العملاء في السعودية - بحث عن جميع الوظائف
http://www.bayt.com/ar/job/back%2doffice%2dsupervisor%2din%2dsaudi%2darabia%2d2966505/
