About Dar Al Riyadh
Established in 1975 in Riyadh, we are a leading and fully integrated Engineering Group, providing a full range of integrated professional services. Our group is going through some exciting times and we have achieved significant milestones in the areas of engineering, architecture, innovative technology, people, processes, systems and operations.
We have an established track record of continuously delivering superior value to our customers and consistently strengthening our partnerships with global companies. Over 3000 people are working across our main lines of businesses - Engineering Services, Architecture & Design, Customer Support, Industrial Products, Systems & Integration and Information Technology; making us a major corporate in Saudi Arabia with a distinct identity.
About Your Job:
We are looking for Saudi professional to hold the position of IT Help desk manager, and do :
Develop, lead, and motivate a team of Help Desk professionals to deliver excellent technical/non-technical support with outstanding end-user service, satisfaction, and timeliness within the organization’s budget. This position has frequent contact with end-users, direct reports, peers, and superior.
Reporting to the Group IT Manager, the IT Help Desk Manager will have responsibility for prioritizing, scheduling and managing the Help Desk staff and workload, locally and remotely.
Leads, mentors, and trains a team of 8-12 IT Help Desk support professionals.
Ensures that IT users’ requests are addressed in a timely and cost-effective manner, via internal IT resources or via external suppliers of IT services.
Analyzes help desk enquiries to identify recurring user problems, recommend solutions, and to identify areas where help desk service can be improved.
Develops a performance measurements framework and facilitates feedback system to team members on issues such as end-users service, and technical skills, in order to enhance the quality of support delivered.
Participates in the development of a service level agreement (SLA) and ongoing management of service level compliance when required.
Participates in selecting and implementation of a Help Desk ticketing system.
Maintains and assures proper usage of the helpdesk tracking system, including maintaining a proper, well organized support knowledge base.
Ensures that proper preventive maintenance actions are in place and applied to users’ desktops/laptops.
Leads and participate in IT projects as requested.
Resolves daily issues of a complex scope that impact the team and overall business objectives.
Manages Help Desk resources for optimal performance. This will consist of resource management for incoming end-users inquiries, projects, administrative work and time allotted for holidays and paid/unpaid time off.
Assists in the professional and technical development of team leaders, enabling them to set technical goals, monitor, mentor, coach, and assist junior team members to deliver quality support.
Maintains current knowledge of industry trends and potential impact on the support business.
When needed, Installs, configures, maintains, upgrades, and troubleshoots a wide range of hardware and software used throughout the organization in different locations in Riyadh and Al Khobar cities.
تفاصيل الوظيفة
| 2014-11-27 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| التقني | الدور الوظيفي: |
| هندسة; بناء وتشييد; البناء و الهندسه المدنيه | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف التقني في السعودية - بحث عن جميع الوظائف
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