Aim of the Position
To analyze and support the Saudi plants and users operating on the Tandem and SAP systems by effectively requesting and/or executing corrective maintenance depending on the type of problem that affects the users, assisting users in solving hardware and software problems while following Tenaris procedures and IT guidelines; and compliance to the security procedures and Service Level Agreeements.
Job Description
-Provides IT application support across the defined scope, effectively requesting and/or executing corrective maintenance depending on the type of problem that affects the user.
-When required by the corporate teams, he will engage in the maintenance and evolution of the applications by coordinating with the corresponding corporate teams. Responsibilities may include interacting with key users to document the needs, assessing the business criticality and priority, and collaborating with the evaluation of solution alternatives.
-Participates in system implementations within the defined scope, by performing system testing, controlling local suppliers’ execution and collaborating with the user training.
-Starting from the post-implementation stage, ensures proper communication and the availability of user's manuals, as well as continuously monitors the system utilization and operation, according to what has been established during the project. This also includes monitoring the correct operation of interfaces between corporate and local systems.
-Provide users' support to solve hardware / software, incidents and requests by carrying out tasks such as PC preparation, hardware troubleshooting and applications installations and updates; generates trouble tickets and ensures user satisfaction.
-Collaborates on physical assets carrying the appropriate inventory record for requested pieces of equipment and machines.
-Carries out the necessary activities to provide immediate incident solutions, so that customers continue with their work as soon as possible.
-Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures and practices and minimizing the impact of the incident on Service levels.
-Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.
-Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his area.
تفاصيل الوظيفة
| 2014-11-09 | تاريخ الإعلان عنها: |
| الدمام, المملكة العربية السعودية | منطقة الوظيفة: |
| التقني | الدور الوظيفي: |
| بترول | قطاع الشركة: |
المرشح المفضل
| مبتدئ | المستوى المهني: |
| ذكر | الجنس: |
| بكالوريوس/ دبلوم عالي | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف التقني في السعودية - بحث عن جميع الوظائف
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