Job Overview
Interface between the Company and customers including the company Sales for all sales related matters. Execute all customer service processes and procedures.
Main Responsibilities
• Process customers’ orders and Sales call-off requests in the ERP system.
• Execute the following operations: order receipt, customers and sales communications, order processing, and order confirmation process.
• Execute all the procedures and tasks under the process “Sales Orders Processing - Ship & Bill”.
• Execute the processes “Essential Data Items for Orders Placement” and “Lead-time Guidelines”
• Stays abreast of all export regulatory requirements.
• Assists customer personnel, sales, marketing and purchasing to resolve supply issues, including direct dialogue with the customer.
• Fosters a culture of continuous improvement within the CS, actively seeks improvement opportunities, develop and implement solutions.
• Participate in developing, reviewing and updating as necessary all procedures relevant to CS.
• Participate in investigations to ensure timely corrective action measures are taken and preventive actions are planned.
• Makes customer calls, public appearances and hosts customer visits and audits in support of sales and marketing.
• Execute rush orders requests with customers/sales by proactively aligning with supply chain resources.
• Performs other duties as mutually agreed with CS Supervisor.
تفاصيل الوظيفة
| 2014-08-31 | تاريخ الإعلان عنها: |
| الدمام, المملكة العربية السعودية | منطقة الوظيفة: |
| خدمة العملاء | الدور الوظيفي: |
| تصنيع | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف خدمة العملاء في السعودية - بحث عن جميع الوظائف
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