Ready to help build Saudi Arabia’s next generation mobile service?
Yes? Great! Because we’re looking for talented, motivated, friendly, honest and enthusiastic go-getters just like you. And together, we’re going to build Saudi Arabia’s next generation mobile service.
Everyone working at Virgin Mobile shares an inspired goal - to make people happy, one phone and plan at a time. That’s our business. Your job will be to help make sure that goal is achieved right here in Saudi Arabia.
Together, we’ll help put the newest and coolest phones in people’s hands and deliver prepaid and postpaid data plans built around their needs, and definitely have a lot of fun doing it.
Why be part of it?
At Virgin, people are our greatest asset. We truly believe that when people are treated with respect and given the freedom to be themselves, everything is possible.
From Virgin Megastores in Dubai, Virgin Mobile, and Virgin Atlantic through to Virgin Galactic we have never stopped believing that with the right people anything is possible.
When you work at Virgin Mobile, you’ll be surrounded by some of the newest and coolest phones, gadgets, people and innovations out there. But remember, all that stuff means little if you lose sight of what really matters: our customers.
After all, technology is for people. And it’s people who inspire us most.
The Customer Care Manager shall be responsible for the building and managing of an efficient post-sale customer experience in Virgin Mobile Saudi Arabia. Reporting to the Customer Care Director, the successful incumbent shall be primarily in-charge of call center management and core customer-facing processes. With a direct reporting team of customer service supervisors and professionals, the job-holder will be responsible of building and marinating a robust relationship with internal and external parties in order to mutually achieve desired SLAs and to ensure that premium customer service is provided.
Duties and Responsibilities
• Overall responsibility of day-to-day customer care operations
• Manage the alliance with external/ internal parties - ensuring smooth operations, effective communication flow and achievement of required SLAs
• Work closely with marketing to ensure new initiative are smoothly passed on to a strong customer experience
• Manage the process of collecting and storing of customer related documents
• Overall responsibility of hiring and training the entire customer care team with direct management of their daily operations and activities - including the leadership of a team of supervisors
• Manage the roll-out and training of the call center staff
• Facilitate teamwork and ensuring the effective day-to-day operations of call center
• Ensure optimum staffing levels through efficient scheduling and adjustments to meet peak service demands; investigating and evaluating staffing models, and exploring impact of various staffing models on business objectives
• Conduct team meetings and weekly one-to-one meetings
• Review the performance of staff, identifying staff training needs and plan training sessions
تفاصيل الوظيفة
| 2013-10-23 | تاريخ الإعلان عنها: |
| جدة, المملكة العربية السعودية | منطقة الوظيفة: |
| خدمة العملاء | الدور الوظيفي: |
| اتصالات | قطاع الشركة: |
المرشح المفضل
| إدارة | المستوى المهني: |
| بكالوريوس/ دبلوم عالي | الشهادة: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف خدمة العملاء في السعودية - بحث عن جميع الوظائف
http://www.bayt.com/ar/job/customer%2dcare%2dmanager%2din%2dsaudi%2darabia%2d2973165/
