Major Function:
•Achievement of monthly sales and service targets. These will be advised by the Branch Manager/ Rea Sales Manager annually in line with Client objective.
•Maximizing the opportunities by focusing on individuals referred by the Call Center, branches, CEBs Manager and their own activities in particular through customer referrals.
•Maximizing CEBs proposition opportunities by focusing on individuals with salaries of at least SAR 6k and above.
•To provide an excellent customer experience leading to the acquisition of good quality business.
Tasks:
•The jobholder should exceed his Annual Sales Target and Key Performance Indicators (KPIs) (to be advised to the jobholder annually) in relation to sales activity and sales quality, as advised by the Client.
•Sales Quality standards for Cards and Loans refer to Client products and proposal and payment authority errors of 5%, and an average annual upheld complaints record of 1.
•For Sales Agent Cards: cross selling loan and referrals accordingly.
•For Sales Agent Loans: cross selling cards and referrals accordingly.
•For Sales Agent Loans, Cards: maintaining consistent monthly sales performance of exceeding sales and service targets.
•Ensuring full adherence to the recruitments of the Direct Sales Handbook which include sales and operational procedures.
•Ensuring that the documents submitted are genuine and carry the correct sales code placed in the correct place.
•Regulatory responsibility for ensuring that all internal procedures, compliance and bank guidelines are met. There are no compliance breaches in the selling of Client.
Responsibilities:
Maximizing sales opportunities referred from branch, Call Center, from allocated companies and Government Ministries, and own activities including obtaining referrals from customers, making cross sales authorized products by:
•Ensuring a fulfillment of the requirements in the Direct Sales Handbook.
•Creating the right impact in front of a customer by being professionally groomed and attired.
Manage activity by:
•Effective planning of customer contacts and meetings to ensure efficient use of time and resources.
•Attending regularly meetings and supporting branches to improve overall customer sales experience.
Provide efficient and personalized customer service:
•Providing advice, guidance and “packaged products” solutions to meet the identified needs to customer.
•Ensuring that all documents submitted for customers are genuine and carry the required sales code in the correct place.
•Pro-actively broadening and depending relationships with customer.
•Increasing awareness amongst customer about remote/ alternative distribution channels.
Ensure compliance with Client, and Group policies on compliance and money laundering deterrence by:
•Implementing the Group Compliance Policy locally by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer.
•Observing and implementing the guiding tents of Client, Client Direct Sales Handbook.
•Attending yearly compliance meetings and ensuring jobholder operates in accordance with Client, Group and Local regulations.
•Continually reassessing the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology.
To help resolve queries from management, staff and customer by:
•Resolving when within own area of expertise or authority and referring to your line manager when the query is outside of your authority and agreeing a suitable SLA for resolution of query.
Self-Development by:
•One objective to be documented on your Development and Coaching Log with the objective being achieved by the end of the year.
تفاصيل الوظيفة
| 2014-05-26 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| المبيعات | الدور الوظيفي: |
| بنوك | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف المبيعات في السعودية - بحث عن جميع الوظائف
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