About Dar Al Riyadh
Established in 1975 in Riyadh, we are a leading and fully integrated Engineering Group, providing a full range of integrated professional services. Our group is going through some exciting times and we have achieved significant milestones in the areas of engineering, architecture, innovative technology, people, processes, systems and operations.
We have an established track record of continuously delivering superior value to our customers and consistently strengthening our partnerships with global companies. Over 3000 people are working across our main lines of businesses - Engineering Services, Architecture & Design, Customer Support, Industrial Products, Systems & Integration and Information Technology; making us a major corporate in Saudi Arabia with a distinct identity.
About Your Job:
We are looking for Saudi professional to hold the position of IT Help desk technician, and do :
Job Purpose
The main purpose of the IT Help Desk Technician role is to be responsible for installing, maintaining and troubleshooting all computer hardware and software, and other electronic devices within the organization. Working either over the phone, through remote desktop, by e-mail, or face-to-face with employees, he/she will answer the technical questions of all end users, and escalating them to higher-ups if required.
Principal Accountabilities
Works with other IT Helpdesk technicians to install, configure, and troubleshoot computers and other related peripherals and software as directed by the IT Helpdesk Manager.
Supports in the roll-out of new hardware and software across the organization.
Performs hardware upgrade, new installation, de-installation, moves, addition and changes.
Must be punctual and adhere to attendance requirements of the organization.
Use diagnostic tools to troubleshoot basic hardware problem(s) and PC network connectivity problems.
Prioritizes and ensures all user requests are resolved according to the departmental guidelines, using available tools, and ensures the Help Desk System data is kept up to date and is accurate.
Manage replacement parts inventories to meet service level agreements with vendors.
Assesses functional needs to determine specifications for future purchases.
Interact with numerous computer platforms in a multi-layered client server environment to ensure desktop/laptop computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and network administrative systems.
Write technical documents and procedures when necessary.
Update assigned support tickets on a daily basis so everyone within the IT team knows of the progress.
تفاصيل الوظيفة
| 2014-12-11 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| التقني | الدور الوظيفي: |
| هندسة; بناء وتشييد; البناء و الهندسه المدنيه | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف التقني في السعودية - بحث عن جميع الوظائف
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