• To be aligned with the development and the implementation of Waad Academy strategy.
• Understanding, following and implementing the approved Waad Academy policies and procedures.
• Controlling and reporting records and documents in a professional manners.
• Delivering high standards of service to customers by making the most effective and efficient use of processes and system.
• Understanding and identifying the behaviour and the attitude of the customers.
• Ensuring that customers concerns and complaints are handled effectively, efficiently and in a timely manner.
• Identifying and anticipating the needs, requirements and expectations of the customers.
• Handling calls: handling incoming telephone calls is the main responsibility for care center agents. However, agent must also deal with customers who choose to contact call centers by text message, e-mail, web chat or instant messaging.
• Ensuring that customers receive a satisfactory and pleasant response.
• Calling back the customer for ensuring customer satisfaction.
• Developing reports, keeping records and performing a variety of other office tasks.
• Should have a good understanding of Waad Academy customers communications channels.
• Supporting and working closely with the marketing & enrolment office in all communications requirements.
• Coordinating with all Waad Academy members to achieve the overall assigned projects objectives.
• Performing any other duties that will be assigned by the direct manager.
تفاصيل الوظيفة
| 2015-01-27 | تاريخ الإعلان عنها: |
| جدة, المملكة العربية السعودية | منطقة الوظيفة: |
| خدمة العملاء | الدور الوظيفي: |
| تعليم/تدريب/مكتبات | قطاع الشركة: |
المرشح المفضل
| مبتدئ | المستوى المهني: |
| المملكة العربية السعودية | الجنسية: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف خدمة العملاء في السعودية - بحث عن جميع الوظائف
http://ift.tt/1y2mNd6
