Role Purpose:
Support the regional team in ensuring a high level of customer satisfaction & enriching the customer experience & report findings. Assure Best Customer Experience journey in Zain Customer Care
Key Accountabilities:
Conduct field research covering the customer experience throughout all customer lifecycle phases.
Conduct Customer Care Center assessments
Conduc surveys with Zain customers to assess their satisfaction level no different factors and attributes that directly impact the customer
Enhance Customers Journey in Customer Care
Provide constant commercial data of the customer experience in the region
Meet with focus group of customers whom interacted with Zain and assess their satisfaction level
Visit remtoe areas villiges & small towns in the region and get feedback on Zain & competetitors there
Good knowledge of Saudi telecom market, good understanding of customers and business needs.
تفاصيل الوظيفة
| 2014-07-24 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| التسويق | الدور الوظيفي: |
| خدمة العملاء | قطاع الشركة: |
المرشح المفضل
| مبتدئ | المستوى المهني: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف التسويق في السعودية - بحث عن جميع الوظائف
http://ift.tt/1nWRASc
