POSITION OVERVIEW
The Customer Relations Specialist (CRS) is to establish a relationship with the customer and confidence in the service, to trouble-shoot potential problems and resolve existing problems. Maintain good customer relationships. Follow up with potential clients to ensure their registration/booking via website, email, phone, company’s social media accounts and other possible means and provide assistance, back up, and feedback.
JOB RESPONSIBILITIES
- Follow up with existing clients on their registration on the center’s website to confirm their registration.
- Respond to inquiries received by email, website, phone, social media accounts and other possible means.
- Assist users with their registration process and handle payments.
- Acquire new leads from registered users by referral and from followers on the center’s social media accounts, and/or a set of names prospects.
- Lead all aspects of the sales/registration process, while calling upon other company sales resources to assist in solution development, proposal delivery, and implementation, as needed or as directed by management.
- Refer opportunities for growth in services to other company sales resources as appropriate.
- Ensure a seamless transition of customer responsibility to the Account Manager following a successful implementation.
- Assist in the center’s website administration in monitoring users activity, adding/modification of courses
- Assist other sales and services resources when called upon by the management.
- Update the company’s social media accounts with the latest schedules, news and offers.
- Assist in the posting of articles, videos and links on the company’s social media accounts that are related to its courses’ and services’ field.
ACCOUNTABILITIES AND PERFORMANCE MEASURES
- Meet assigned expectations for trainees’ registration and profitability
- Maintaining the company’s website and social media accounts up to date
- Complete required training and development objectives within the assigned time frame
تفاصيل الوظيفة
| 2014-09-22 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| خدمة العملاء | الدور الوظيفي: |
| تعليم/تدريب/مكتبات | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| الإمارات العربية المتحدة; البحرين; جيبوتى; الجزائر; مصر; العراق; الأردن; جزر القمر; الكويت; لبنان; ليبيا; المغرب; موريتانيا; عمان; فلسطين; قطر; المملكة العربية السعودية; السودان; الصومال; سورية; تونس; اليمن | الجنسية: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف خدمة العملاء في السعودية - بحث عن جميع الوظائف
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