• To provide first line helpdesk support to clients, assisting them with hardware
and software problems.
• Visit client sites to assist users and solve their technical problems.
• Intall and configure IT equipment such as Laptops, Desktops, network devises etc.
• To maintain a high degree of customer service for all support queries and
adhere to all service management principles.
• To take ownership of user problems and be pro-active when dealing with user
issues.
• Respond to enquiries from clients and help them resolve any hardware or
software problems.
• Maintain a log of any software or hardware problems detected.
• Support users in the use of computer equipment by providing necessary
training and advice.
• To escalate and follow up complex calls to the relevant IT Support member.
• To notify relevant staff to arrange for external technical support where
problems cannot be resolved in house.
• Produce monthly reports on clients’ systems.
• Update client configuration files.
• Carry out in-house system testing.
• Be responsible for in-house system back-ups.
تفاصيل الوظيفة
| 2014-09-14 | تاريخ الإعلان عنها: |
| جدة, المملكة العربية السعودية | منطقة الوظيفة: |
| التقني | الدور الوظيفي: |
| نقل | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| ذكر | الجنس: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف التقني في السعودية - بحث عن جميع الوظائف
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