Customer Service Manager

Summary:-



This position is responsible for managing, supervising the customer relationship management across the entire customer data base as well as meeting customers’ needs by providing the highest level of services possible, and ensuring that after any interaction customers will feel respected, fairly treated, listened to, and involved.

Additionally, taking all necessary arrangements with Al Alamiya Cooperative Insurance to guarantee the maintenance of a reputation of high responsiveness and excellent pre and post-sale service . The customer service manager is responsible also for developing and maintaining internal work procedures and manuals to measure the customers satisfaction and to control all types of customers complaints.

Besides, coordinating the overall Company human resources and administrative services as well as overseeing the formulation of the Company’s policies and procedures; and supervising their implementation.



4.2 Essential Duties and Responsibilities:-



 Plans, organizes, directs, manages and evaluates the customer service activities.

 Develops, implements and manages the company customer service policies, procedures, standards, and strategies.

 Complies with and maintains knowledge of applicable regulations, rules, standards and best practice.

 Ensures all customer service activities support and strengthen the strategic objectives of the company.

 Develops and measures key performance indicators to determine and improve the effectiveness of all customer service activities.

 Prepares and oversees the preparation of reports and statistics related to the customer service function for company management.

 Maintains technical skills and applies new knowledge to management tasks for the improvement of customer service activities.

 Maintains product and service knowledge.

 Provides customer service personnel with guidance in handling difficult or complex issues or problems so that they can resolve effectively and efficiently.

 Resolve customer complaints and answer customers’ questions regarding the company policies and procedures.

 Develops and maintains constructive and cooperative working relationship with all stakeholders.

 Collaborates and communicates knowledge (e.g. market information, customer insights, trends, etc.) across the business.

 Communicates information to stakeholders using appropriate communication method and channels.

 Identifies opportunities to add value beyond problem resolution to relevant business areas (e.g., sales, claims, product development, etc.)

 Performs and /or directs day to day administrative tasks.

 Manage projects (e.g., complaints resolution processes).

 Represents the company in a positive and professional manner.



4.3 Section Management Duties:-



 Plans the needs of the section such as manpower, systems, others.

 Monitors the budget and plans of the section, to continuously update the CEO with the status and required changes.

 Supervises and allocates the workload and responsibilities among the section staff.

 Provides timely feedback on the performance of the staff reporting to him directly and counsels them on how to enhance their performance and address their weaknesses.



Relationships:-



The Customer Service Manager will establish and maintain relationships with the following:

 Internal:

- All sections in pursuit of meeting the Company’s objectives

 External:

- Al Alamiya Cooperative Insurance

- The organization Bank in issues relating to customer service section duties.

تفاصيل الوظيفة

2014-03-03	تاريخ الإعلان عنها:
المملكة العربية السعودية	منطقة الوظيفة:
خدمة العملاء	الدور الوظيفي:
تأمين	قطاع الشركة:

المرشح المفضل

متوسط الخبرة	المستوى المهني:
ذكر	الجنس:

تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف خدمة العملاء في السعودية - بحث عن جميع الوظائف

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